Return Policy

We are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.

Eligibility for Return

You may return any product purchased from GNTLMN within 30 days of receipt. To be eligible for a return, the product must be in its original condition and packaging, including any accessories, manuals, and documentation that were included with the product. Products that are damaged, altered, or show signs of wear and tear are not eligible for return.

Return Process

To initiate a return, please contact our customer service team at support@gntlmnwatch.co with your order number and details of the item you wish to return. Our team will provide you with a return authorization and instructions on how to send the product back to us. Please note that you are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure your return is received.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Please be aware that original shipping costs are non-refundable unless the return is due to a defect or an error on our part.

Contact Us

If you have any questions about our return policy or need assistance with your return, please reach out to our customer service team and we will get back to you within 24 hours.
Email: support@gntlmnwatch.co